Return Policy

Returns and exchanges

Every item is printed on demand for your order, so we don't accept returns or exchanges for change of mind, including size exchanges. Please check the size chart on the product page before you order.

Defective, damaged, misprinted or wrong items

If your item arrives defective, damaged, misprinted or mislabeled, or you received the wrong item, we'll send you a replacement or issue a refund. Email admin@infinitemotiv.com within 30 days after you receive your order. Include your order number and photos of the problem.

Claims found to be an error on our part are covered at our expense.

Lost packages

For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date.

Wrong address and unclaimed packages

If the address you provide is insufficient for the courier, the shipment is returned to our facility and you will be liable for reshipment costs once we confirm an updated address with you. Unclaimed shipments are also returned, and you will be liable for the cost of reshipping them.

Customers in Brazil

Customers in Brazil who regret a purchase may contact us at admin@infinitemotiv.com within 7 consecutive days after receiving the item, with a photo of the item, to request a return. The request is evaluated to check whether the product was used or damaged, even partially. In those cases a refund is not possible.

Customers in the EU

Under Article 16(c) of Directive 2011/83/EU, the right of withdrawal may not apply to goods made to the consumer's specifications or clearly personalized. Infinite Motiv therefore reserves the right to refuse change-of-mind returns.

Contact

Questions? Email admin@infinitemotiv.com.